Refund policy
At Hill City Threadz, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- Unworn, unused, and in their original condition
- Free of stains, odors, or damage
- Returned with original tags attached (if applicable)
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Customized or personalized products
Refunds
Once we receive and inspect your return, we will notify you regarding the status of your refund. If approved, a refund will be issued to your original method of payment. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work quickly to resolve the issue and provide a replacement or refund when appropriate.
Contact Us
If you have any questions about your return or refund, please contact us at:
Hill City Threadz
Email: hillcitythreadz@gmail.com
Thank you for supporting Hill City Threadz. We appreciate your business and strive to provide quality apparel that you'll love both on game day and every day.